Certus AI offers an autonomous voice agent that answers restaurant phone calls 24 hours a day, converting speech into structured order data and transmitting it instantly to POS or kitchen display systems via API. The solution handles multilingual menu navigation, applies custom modifiers, suggests data‑driven upsells, and provides an analytics dashboard to track call volume, recovered revenue, and upsell performance.
Funding
$500K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Restaurants often miss inbound phone orders during peak periods because staff are occupied with in‑house guests, leading to lost revenue and dissatisfied customers. Limited staffing hours and language barriers further reduce the ability to capture high‑value calls. The reliance on manual call handling also creates inconsistent order accuracy and increases labor costs.
Solution
Certus AI delivers an autonomous voice agent that answers every restaurant phone call 24 hours a day, converting speech to structured order data in real time. The system uses advanced natural language understanding to navigate complex menus, apply custom modifiers, and suggest data‑driven upsells that raise average order value. Orders are transmitted via secure API directly into the restaurant’s POS or kitchen display system (Toast, Square, Clover, etc.), ensuring immediate ticket generation without manual entry. Multilingual models handle English, Spanish and other common accents, reducing language‑related drop‑offs. An integrated analytics dashboard provides metrics on call volume, recovered revenue, peak demand periods, and upsell performance. The solution requires no additional hardware and can be deployed within 48 hours, freeing staff to focus on on‑site guest service.
Target Audience
The primary customers are independent quick‑service restaurants, take‑out/delivery establishments, and multi‑location chains that rely heavily on phone orders and need to improve order capture, upsell rates, and labor efficiency.
Features
- Real‑time speech‑to‑text and intent extraction powered by proprietary NLU models for accurate order capture.
- One‑click API integration with major POS/KDS platforms, delivering orders instantly to bar and kitchen printers.
- AI‑driven upsell engine that recommends pairings and add‑ons based on historical sales data and menu composition.
- Built‑in reservation and event booking workflow that syncs with existing booking calendars.
- Multilingual support (English, Spanish, plus accent‑robust models) to serve diverse customer bases.
- Secure, encrypted data pipeline with PCI‑compliant payment link generation for phone‑based transactions.
- Centralized analytics portal offering KPI tracking, revenue recovery estimates, and call‑handling reports.
- Rapid onboarding workflow (≤15 min phone forwarding setup, 5‑day integration) with 24/7 technical support.