Certainly is a Conversational AI platform that utilizes Generative AI and Natural Language Understanding to create highly customizable chatbots for e-commerce and customer service. The platform enhances customer interactions by automating responses in over 100 languages, significantly reducing support ticket volume and increasing average order value by 20%.
Funding
$6M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across multiple channels, leading to delayed response times and high support ticket volumes. Generic chatbot solutions often fail to address the specific needs of complex customer service journeys, resulting in unsatisfactory customer experiences.
Solution
Certainly provides a Conversational AI platform that leverages Generative AI and Natural Language Understanding (NLU) to create customizable AI agents tailored for e-commerce, customer service, and marketing. The platform automates responses in over 100 languages, deflecting a significant portion of support tickets and freeing up human agents to focus on complex issues. By offering personalized product recommendations and instant answers to customer queries, Certainly enhances the customer journey, boosts conversion rates, and drives customer loyalty. The platform's blended approach, combining machine learning and generative AI, ensures contextual understanding and human-like responses.
Target Audience
The primary target audience includes e-commerce businesses, customer service teams, and marketing departments seeking to automate customer interactions, improve customer satisfaction, and increase operational efficiency.
Features
- AI agents can be tailored to specific business needs with a no-code flow builder
- One-click multilingual support for seamless communication with global customers
- Pre-built intents and templates for common customer queries, accelerating deployment
- Seamless integration with existing software, including Shopify, Zendesk, and Google Analytics
- In-platform reporting provides insights into customer behavior and chatbot performance
- Omnichannel setup enables customer engagement across SMS, social media, and email
- Integration with OpenAI for automatically generating human-like replies
- Proprietary data indexing from PDF and CSV sources