CERF offers a unified CPaaS platform that consolidates email, SMS, IP messaging, push notifications, video messaging, voice, RCS and WhatsApp into a single interface, enabling enterprises to automate multi‑channel communication flows with conditional routing. The solution includes consent management with blockchain‑backed audit logs, APIs/SDKs for integration, and security features such as encryption and role‑based access, helping large organizations streamline messaging, reduce operational costs, and maintain regulatory compliance.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises often struggle with fragmented communication tools that require separate integrations for email, SMS, voice, push notifications, and emerging channels like RCS, leading to inefficient workflows, higher operational costs, and inconsistent customer experiences.
Solution
CERF provides a unified CPaaS platform that consolidates multiple communication channels—including SMS, IP messaging, email, push notifications, video messaging, voice, and RCS—into a single, configurable interface. The platform enables automated, multi‑channel message flows with conditional routing, allowing businesses to design, deploy, and modify campaigns without extensive coding. Integrated consent management (Consentica) ensures regulatory compliance across all channels, while blockchain‑backed consent logs provide an immutable audit trail. APIs and SDKs facilitate seamless integration with existing CRMs, marketing tools, and enterprise systems, delivering scalable, secure, and data‑protected communications.
Target Audience
Primary customers are mid‑size to large enterprises that run multi‑channel marketing, transactional, or support communications and need a single platform to orchestrate and automate those interactions.
Features
- Multi‑channel messaging API supporting SMS, IP messaging, email, push, video, voice, RCS, and WhatsApp
- Workflow engine for conditional routing, channel selection, and real‑time scheduling
- Adaptive bitrate video streaming with rich media overlays and instant delivery
- High‑deliverability email with SPF/DKIM/DMARC, bulk handling, and real‑time analytics
- Push notifications with geo‑targeting, rich media, and intelligent scheduling
- IP messaging with automatic SMS fallback for guaranteed delivery
- RCS business messaging with verified sender authentication, interactive elements, and large file support
- Voice automation with multilingual TTS/ASR, cloud telephony, and CRM integration
- Consentica consent management platform with blockchain‑based immutable logs and GDPR/DPDP compliance
- Comprehensive security features: data encryption, role‑based access, audit trails, and compliance reporting