Cavalry offers AI agents for Shopify merchants that autonomously resolve full‑cycle customer service tickets—such as applying promo codes, processing refunds, handling returns, and managing subscriptions—without requiring custom workflow setup. The agents combine pre‑trained e‑commerce knowledge with a supervision layer that audits each action for accuracy, integrating directly with Shopify order and subscription APIs to deliver human‑like, end‑to‑end support while freeing human agents for complex issues.
Funding
$630K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Online retailers often rely on generic chatbots that can only answer questions, leaving many customer service tickets unresolved or requiring manual hand‑off, which leads to frustration, delayed refunds, and lost sales.
Solution
Cavalry provides AI agents designed for Shopify merchants that can autonomously handle complete customer service workflows, such as applying promo codes, processing returns, and managing subscription changes. The agents combine pre‑trained e‑commerce knowledge with real‑time supervision that verifies each action was executed correctly, preventing hallucinations and incomplete resolutions. By reasoning over historical tickets, standard operating procedures, and customer history, the AI can address novel issues without extensive rule‑based flow building. The platform integrates directly with the merchant’s order and subscription systems, delivering human‑like responses that resolve problems end‑to‑end while freeing human agents to focus on complex cases.
Target Audience
Primary customers are mid‑to‑large Shopify merchants and direct‑to‑consumer brands that handle high volumes of support tickets such as promo‑code issues, returns, and subscription changes.
Features
- Pre‑trained e‑commerce model that understands promo codes, refunds, returns, and subscription management out of the box
- AI supervision layer that audits each action (e.g., verifies a discount was applied or a ticket was closed) to ensure accurate execution
- Full‑cycle ticket resolution without the need for custom workflow mapping, leveraging SOP awareness and customer history
- Seamless integration with Shopify and related order management APIs for real‑time updates
- Scalable architecture that handles high‑volume routine requests while maintaining brand‑consistent tone
- Real‑time audit logs and reporting for compliance and performance monitoring