Cass is a generative AI platform that automates visitor engagement and lead capture for healthcare providers, utilizing natural language processing to facilitate real-time conversations and appointment bookings. The technology addresses the challenge of patient drop-off during the onboarding process by providing instant, accurate responses to inquiries about care options and insurance coverage.
Funding
$7.8M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
PCFounders
Product
Problem
Healthcare providers often struggle with high patient drop-off rates during the initial onboarding process due to unanswered questions and anxieties about care options, insurance coverage, and the overall process. This results in lost revenue and reduced access to care for individuals seeking assistance.
Solution
Cass is an AI-powered platform designed to automate visitor engagement and lead capture for healthcare providers. By leveraging natural language processing, Cass facilitates real-time, personalized conversations with potential patients, addressing their specific concerns and guiding them through the onboarding process. The platform offers instant, accurate responses to inquiries about care options, insurance coverage, and other relevant information, removing obstacles that typically lead to patient drop-off. Cass also offers options to connect users to live chat or phone calls with human agents.
Target Audience
The primary customers are healthcare providers, including telehealth companies, health insurance companies, and hospitals, seeking to improve patient acquisition, reduce drop-off rates, and increase access to care.
Features
- AI-powered chatbot providing instant answers to patient inquiries 24/7
- Natural language processing for authentic and intuitive conversations
- Lead capture and qualification to identify high-potential patients
- Automated appointment booking and scheduling
- A/B testing to optimize conversation flows and improve conversion rates
- Integration with live chat and call center platforms for seamless handoffs
- Analytics dashboard providing insights into user needs and pain points