Casap provides a copilot and collaboration platform designed to automate payment disputes for financial institutions at scale. The platform integrates regulatory expertise for compliance and uses AI automation to identify fraud patterns and optimize evidence submission for higher recovery rates. This solution helps reduce processing time, minimize losses from chargebacks, and improve customer satisfaction through multi-channel self-service options.
Funding
$8.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Financial institutions face challenges in efficiently managing and resolving payment disputes, leading to increased processing times, fraud-related losses, and customer dissatisfaction. Existing dispute resolution processes often involve manual reviews, are prone to errors, and struggle to keep pace with evolving regulations and fraud tactics.
Solution
Casap provides an AI-powered automation platform designed to streamline payment dispute management for financial institutions. The platform automates dispute resolution workflows, reduces processing times, and minimizes fraud-related losses. By integrating built-in regulatory compliance and predictive analytics, Casap optimizes evidence submission, increases recovery rates, and transforms dispute resolution into an opportunity for enhancing customer loyalty. The system supports various transaction types, including card, digital payment, EFT, ATM, check, and ACH transactions.
Target Audience
Casap targets financial institutions, including fintech companies, credit unions, and banks, seeking to automate dispute processes, reduce fraud losses, and improve customer loyalty.
Features
- AI-driven automation of dispute resolution processes
- Predictive analytics for optimized evidence submission and increased win rates
- Built-in regulatory compliance (Reg-E, Reg-Z, Nacha, and Card Network rules)
- Fraud detection and prevention capabilities to identify and block fraudulent merchants
- Multi-channel self-service options for members
- API for integration with existing systems
- Win-score prediction