Caribou provides a SaaS platform for home‑care agencies that automates caregiver recruitment, electronic visit verification and performance incentives through a gamified referral and rewards engine. The solution integrates with HR, scheduling and payroll systems, delivering real‑time compliance monitoring, analytics on billable hours and tools to boost staff retention. Enterprise‑grade security ensures HIPAA‑compliant data handling.
Funding
Funding not disclosed
Founders
Product
Problem
Home care agencies struggle to attract and retain qualified caregivers, ensure consistent Electronic Visit Verification (EVV) compliance, and motivate frontline staff to increase billable hours, leading to operational inefficiencies and revenue loss. Existing manual processes for recruitment, compliance tracking, and staff engagement are time‑consuming and lack real‑time insight into performance.
Solution
Caribou delivers an automated operating engine that aligns frontline caregivers with key business outcomes through a unified rewards platform. The system uses a gamified referral program to boost recruitment of high‑quality candidates and extend staff tenure. Integrated EVV tools simplify clock‑in/clock‑out workflows and automatically reward compliant visits, raising mobile EVV completion rates. Customizable reward rules enable coordinators to incentivize specific actions that drive billable hours for both field and office staff. Engagement modules—surveys, draws, and moment‑based recognitions—provide continuous touchpoints that improve retention. A reporting dashboard aggregates activity data, delivering actionable insights on recruitment, compliance, and productivity. Seamless API integrations connect the engine to existing HR, scheduling, and payroll systems while maintaining enterprise‑grade security and data integrity.
Target Audience
Caribou serves home health agencies, senior‑care providers, and other in‑home care organizations that manage a distributed caregiver workforce and need data‑driven tools to improve recruitment, compliance, and productivity.
Features
- Gamified referral engine that tracks employee‑sourced hires and applies tiered rewards to accelerate recruitment and double staff longevity
- Automated EVV clock‑in/out with mobile‑friendly interface, real‑time compliance monitoring, and incentive triggers for on‑time visits
- Flexible rewards engine allowing administrators to define point values, bonuses, or gift‑card payouts tied to billable hour targets, shift coverage, or office goals
- Engagement toolkit featuring scheduled surveys, random draws, and “moment” recognitions to sustain caregiver morale and improve 90‑day retention
- Analytics and reporting suite delivering granular metrics on recruitment pipelines, compliance rates, reward ROI, and billable hour trends
- Integration layer with common HR, scheduling, and payroll platforms via RESTful APIs and webhook support, reducing manual data entry
- Enterprise‑level security controls, including role‑based access, audit logging, and encrypted data storage to meet HIPAA and industry compliance standards