CareXM provides a virtual care platform that utilizes proactive triage technology and remote patient monitoring to enhance patient engagement for home health, hospice, and health system providers. This solution addresses high operational costs and clinician capacity challenges by reducing readmissions and optimizing staff workloads, resulting in measurable improvements in patient outcomes and satisfaction.
Funding
Funding not disclosed
Founders
Product
Problem
Home health, hospice, and health systems face challenges in managing patient care outside of traditional office settings, leading to increased operational costs and clinician capacity strain. Inefficient triage processes, high call volumes, and delayed interventions can result in unnecessary hospital readmissions and reduced patient satisfaction.
Solution
CareXM offers a virtual care platform that leverages proactive triage technology, remote patient monitoring (RPM), and medical answering services to enhance patient engagement and optimize clinical workflows. The platform provides 24/7 nurse triage, automated voice assistants (AVA), and care coordination tools integrated with over 20 EMRs. By analyzing patient interaction data and providing actionable insights, CareXM enables healthcare providers to proactively resolve issues, reduce call volumes, and improve patient outcomes. The solution aims to improve quality of care, find triage clarity, measure progress, optimize workloads and triage proactively.
Target Audience
CareXM primarily serves home health, hospice, and health system providers seeking to lower costs, increase clinician capacity, and improve patient outcomes through proactive virtual care solutions.
Features
- 24/7 nurse triage services staffed by licensed nurses following client-specific protocols
- Remote patient monitoring (RPM) with device-agnostic integration for real-time data collection and virtual visits
- Medical answering services with professional agents and multilingual automated voice assistant (AVA)
- Care coordination platform with intelligent call routing, tracking codes, built-in charting, and secure messaging
- Integration with over 20 EMR systems for seamless data exchange and workflow automation
- Proactive patient engagement through automated check-ins, patient surveys, and daily interactions
- Advanced analytics and reporting to track patient interactions, identify trends, and improve response times
- Customizable clinical program development to manage entire patient populations and reduce readmissions