Carelabs-terminalen
Carelabs provides a clinic intelligence platform for Swedish healthcare providers, featuring self-service check-in terminals with BankID-secured identification and waiting room display screens that show real-time queue status. The platform reduces average check-in time to 30 seconds and is deployed across 70+ clinics, with locally hosted Swedish AI models ensuring patient data never leaves the country.
- Healthcare Technology
- Hardware
- Artificial Intelligence
Funding
Founders
Founder details are not available yet.
Product
Problem
Swedish healthcare clinics face long queues at reception, unclear waiting room processes, and administrative burden that consumes staff time. Manual check-in and patient flow management create uncertainty for patients and inefficiencies for providers, particularly in high-volume settings with listed patients, drop-ins, and planned visits.
Solution
Carelabs provides a clinic intelligence platform that automates the patient journey through self-service check-in terminals and waiting room displays. The solution lets patients check in independently using BankID-secured identification, reducing average check-in time to 30 seconds and eliminating queues at the front desk. Waiting room screens display queue status, desk numbers, and real-time updates, reducing patient uncertainty and creating a calmer environment. The platform is built on Swedish AI models that run locally in Sweden, ensuring no patient data leaves the country, and is fully compliant with GDPR and the Swedish Patient Data Act. Carelabs manages installation, support, and updates, with deployment completed in four weeks and a system availability of 99.9%.
Target Audience
Primary customers are Swedish healthcare providers, from small clinics to large care groups, that handle listed patients, drop-in visits, or planned appointments and want to modernize their reception and waiting room experience.
Features
- Self-service check-in terminals with integrated BankID reader, card terminal, and ticket printer, available in floor-standing Entry and compact wall-mounted Premium models
- Waiting room display screens showing real-time queue, desk, and number information, with space for campaigns, health tips, and branding
- End-to-end encryption (TLS 1.3 and AES-256) for all patient data in transit and at rest
- Automatic data deletion of personal data according to legal requirements, without manual handling
- Swedish, locally hosted AI models based on open-source code, with no patient data sent to external AI providers or leaving the country
- Dedicated Swedish-language support on weekdays 08–17 with a one-hour SLA