CareAR provides an enterprise augmented reality platform that enables remote visual support and self-guided digital work instructions, utilizing machine learning and computer vision for real-time object and state detection. This technology reduces service costs and improves first-time fix rates by allowing technicians and customers to access expertise instantly, regardless of location.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many field service and customer support operations struggle with high costs, low first-time fix rates, and inconsistent customer experiences due to the difficulty of providing real-time expert assistance to remote technicians and customers. Traditional support methods often require expensive on-site visits or rely on static documentation, leading to delays and inefficiencies.
Solution
CareAR offers an enterprise augmented reality (AR) platform that enables remote visual support and self-guided digital work instructions, improving service outcomes and reducing operational costs. The platform leverages machine learning and computer vision for real-time object and state detection, allowing remote experts to visually guide technicians or customers through complex tasks using AR annotations and interactive 3D models. CareAR's solutions empower organizations to create smart assets, enable service employees with remote solve capabilities, build interactive service experiences, and provide connected insights through AI and IoT integration. The platform integrates with existing service management platforms like ServiceNow and Salesforce, streamlining workflows and improving overall service delivery.
Target Audience
CareAR targets enterprises in field service, customer support, and IT services, specifically those in manufacturing, telecom, IT, and healthcare industries, seeking to improve service efficiency, reduce costs, and enhance customer satisfaction.
Features
- Remote AR assistance with live annotations and screen sharing for real-time visual guidance
- Digital work instructions with interactive 3D models, step-by-step guidance, and self-authoring capabilities
- AI-powered visual verification using object detection and state detection to ensure work completion and accuracy
- Generative AI integration for effortless creation of high-quality images within instructions
- AR measurement tools for conducting pre-visit site surveys and verifying equipment clearances
- Integration with ServiceNow and Salesforce for seamless access to CareAR capabilities within existing workflows
- Data collection and analytics to capture task performance data and identify areas for improvement
- Customizable forms within digital work instructions to collect feedback, confirm task completion, and capture field data