Caplena provides a text analysis platform that utilizes collaborative AI to automatically categorize and tag open-ended customer and employee feedback, enabling topic-level sentiment analysis. This technology significantly reduces the time required for data processing, allowing organizations to quickly extract actionable insights from large volumes of qualitative data.
Funding
$4.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
IFounders
Product
Problem
Analyzing open-ended customer and employee feedback is a time-consuming process, often requiring manual categorization and tagging, which delays the extraction of actionable insights from qualitative data. Traditional coding software can be slow and inefficient, hindering organizations from effectively understanding and responding to valuable feedback.
Solution
Caplena provides a text analysis platform that leverages collaborative AI to automate the categorization and tagging of open-ended feedback, enabling topic-level sentiment analysis. The platform uses automated topic discovery, industry templates, and user preferences to identify relevant themes within the text data. It then auto-tags and categorizes verbatim responses, allowing users to fine-tune the AI for improved accuracy. The platform also offers customizable dashboards and interactive charts for visualizing results and sharing insights, significantly reducing data processing time and enabling organizations to quickly extract meaningful information.
Target Audience
Caplena is designed for market researchers, CX professionals, consultants, and human resources departments seeking to efficiently analyze customer and employee feedback.
Features
- Automated topic discovery using AI to identify relevant themes in text data
- Auto-tagging and categorization of verbatim responses with optional manual fine-tuning
- Topic-level sentiment analysis to differentiate between positive and negative mentions
- Customizable dashboards and interactive charts for data visualization
- Support for over 36 languages with integrated translation services
- Data export options in Excel, SPSS, and CSV formats
- Collaborative AI that learns from user input to improve accuracy