Capacity is an AI-powered helpdesk that automates customer and employee support through self-service chatbots and knowledge base integration, reducing the volume of tickets, emails, and phone calls. The platform enhances operational efficiency by enabling teams to access information quickly and escalate issues to human agents when necessary.
Funding
$93.5M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many organizations struggle with high volumes of customer and employee support requests, leading to overwhelmed support teams and slow response times. Traditional support channels like phone calls and emails are inefficient and costly, while employees often waste time searching for information to resolve issues.
Solution
Capacity offers an AI-powered support automation platform that helps organizations streamline support processes and improve efficiency. The platform combines self-service chatbots, a comprehensive knowledge base, and workflow automation to deflect tickets, emails, and phone calls. By providing instant answers to common questions and automating routine tasks, Capacity enables support teams to focus on complex issues and deliver faster, more effective support. The platform also integrates with existing applications and systems, creating a unified support experience for both customers and employees.
Target Audience
Capacity targets organizations of all sizes that are looking to automate customer and employee support, including small brands and large enterprises.
Features
- AI-powered chatbots that provide instant answers to frequently asked questions
- Centralized knowledge base for storing and managing information
- Workflow automation tools for streamlining support processes
- Integration with popular applications and systems via a developer platform and pre-built apps
- SMS and live chat support for reaching users on their preferred channels
- Helpdesk functionality with human escalation for complex issues
- Drag-and-drop automation tools for easy configuration
- Compliant with SOC II, HIPAA, GDPR, CCPA, and FERPA standards