Calvient is a healthcare operations AI platform that consolidates intake, referrals, prior authorizations, medical records, patient outreach, and reporting into a single system that works alongside existing EHRs. The platform unifies faxes, forms, and patient messages into one queue with AI-guided execution, and includes features like an AI inbound phone caller and a HIPAA-compliant organizational chat workspace. It is designed for specialty practices, FQHCs, and health systems seeking to reduce manual administrative work and improve operational visibility.
Funding
Funding not disclosed
Founders
Product
Problem
Healthcare organizations rely on a patchwork of disconnected single-purpose tools for intake, referrals, prior authorizations, medical records, and patient outreach, forcing staff to juggle multiple systems and manual processes. This fragmentation leads to lost work, repeated tasks, delayed follow-up, and significant administrative burden that contributes to staff burnout and operational inefficiency.
Solution
Calvient provides a unified healthcare operations AI platform that replaces disconnected tools with one system for intake, referrals, prior authorizations, medical records, patient outreach, and reporting. The platform centralizes all incoming faxes, texts, emails, voicemails, and AI phone messages into a single omni-channel inbox, then uses AI to match each document to the correct patient chart, add context, and route it into structured tasks with owners, due dates, and next actions. Users can launch the next action directly from the work itself—filling forms, pulling chart data into payer portals, placing calls, or sending texts—while special AI agents monitor inboxes and schedules to automate routine follow-up and escalate exceptions. Calvient also includes an AI inbound phone caller that handles patient conversations and a HIPAA-compliant CalvientGPT workspace for organization-wide AI chat, all designed to work alongside existing EHR environments.
Target Audience
Primary customers are mid-market healthcare organizations including specialty practices, Federally Qualified Health Centers (FQHCs), hospitals, health systems, and service providers that need to streamline administrative workflows and reduce manual operational burden.
Features
- Omni-channel inbox that consolidates faxes, texts, emails, voicemails, and AI phone messages into one queue with automatic patient matching and context enrichment
- Structured task and work queue system that converts referrals, prior auths, surveys, callbacks, and paperwork into trackable work items with owners, due dates, and status
- AI agents for referral intake, prior auth follow-up, reminder/no-show recovery, and survey follow-up that monitor workflows and automate actions or escalate exceptions
- AI Inbound Phone Caller that lets clinics configure custom call agents with specific greetings, voices, operating rules, and escalation policies, with outcomes logged back to the Practice Inbox
- CalvientGPT, a HIPAA-compliant organizational AI chat workspace with guided starter prompts for pulling eligibility, searching schedule gaps, and inspecting workflow performance
- Reporting and analytics dashboard tracking inbox volume, queue health, turnaround times, communication outcomes, appointment readiness, and agent activity
- EHR integrations that allow the platform to work alongside existing electronic health record systems