CallTower provides a unified cloud communications platform that consolidates UCaaS and CCaaS services from Microsoft Teams, Cisco Webex, Zoom, and other providers into a single management console. The solution offers cloud‑native voice, video, and contact‑center capabilities with features such as dynamic E‑911, spam blocking, CRM integration, analytics, and one‑click failover, eliminating the need for on‑premise PBX hardware. It is delivered as a managed service with 24/7 support and optional professional services for deployment and optimization.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises and service providers often face fragmented voice, video, and contact‑center tools that require separate contracts, on‑premise hardware, and complex integration, leading to high operational costs and limited scalability.
Solution
CallTower delivers a unified cloud communications platform that aggregates UCaaS and CCaaS services across major providers such as Microsoft Teams, Cisco Webex, and Zoom. The solution offers a single‑pane‑of‑glass portal for provisioning, management, and analytics, enabling organizations to route calls, run contact‑center workloads, and access advanced features without maintaining legacy PBX infrastructure. Integrated tools like dynamic E‑911, spam blocking, CRM‑unified messaging, and one‑click failover ensure reliability, compliance, and security. Built‑in analytics for Teams and Webex provide usage insights and performance metrics, while migration utilities simplify transition from existing systems. The platform is delivered as a managed service with 24/7 support and optional professional services for deployment and optimization.
Target Audience
Primary customers are mid‑size to large enterprises and contact‑center operators seeking a consolidated cloud communications stack, as well as managed service providers and MSPs that resell or manage unified communications for their clients.
Features
- Multi‑vendor integration (Microsoft Teams, Cisco Webex, Zoom) under a single management console
- Cloud‑native voice and contact‑center capabilities (UCaaS, CCaaS) with global enterprise voice routing
- Dynamic E‑911, spam blocking (Mutare), and compliance features for regulated industries
- CT Analytics for Teams and Webex delivering real‑time usage, quality, and cost reporting
- One‑click failover and CT SIP for high‑availability call routing
- Migration tools (Phonism) to move users and devices from legacy PBX systems
- CRM integration (CT Unite) and unified messaging (CT Text) across platforms
- 24/7/365 support, professional services, and consulting for deployment and optimization