Sono
Sono provides AI voice and text agents that handle inbound and outbound customer communication for service businesses and finance teams. The platform automates collections calls, 24/7 call answering, appointment booking, and support inquiries in multiple languages, with outcomes written back to CRMs and calendars. The AI receptionist routes callers to the correct destination with 92%+ first-attempt accuracy across 60+ endpoints.
- AI Agents
- Artificial Intelligence
- Financial Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Businesses struggle to answer every customer call, especially during peak hours, nights, and weekends, leading to missed bookings, frustrated callers, and lost revenue. For collections agencies, the manual effort required to work each account means the low-balance tail of the portfolio never gets called, leaving recoverable funds on the table and accounts drifting into expensive legal action.
Solution
Sono provides AI voice and text assistants that handle customer communication at scale for outbound and inbound calls. The platform automates collections, reactivation, and follow-up campaigns by dialing entire portfolios, negotiating payment arrangements within agency-set limits, and writing outcomes back to case files. On the inbound side, Sono answers every call 24/7, booking service appointments end-to-end, triaging urgent calls to the right person, and resolving routine FAQ and support inquiries. The AI agents converse naturally in the caller's own language, integrate with calendars and CRMs, and transfer calls to humans with full context when needed. Sono also offers an AI answering service that replaces voicemail with a real conversation that books, answers, or routes calls instantly.
Target Audience
Primary customers are multi-site service businesses such as car dealerships, workshops, and clinics needing 24/7 call answering and booking, as well as collection agencies that need to work their entire pre-legal portfolio at scale.
Features
- Outbound AI calling for collections at scale, working every case in the queue including low-balance accounts that manual desks skip
- Inbound AI receptionist that greets callers with an open-ended question and routes to the correct destination, achieving 92%+ first-attempt accuracy across dozens or even 60+ endpoints
- Natural multilingual conversation support, serving callers in local languages and accents (e.g., Finnish and Swedish)
- End-to-end appointment booking directly into calendars with SMS confirmation, and call transfer to humans with full context
- Real-time dashboard showing live call activity, routing outcomes, payment promises, and campaign performance metrics
- Seamless integration with calendars, CRMs, and collections platforms, with dispositions, transcripts, and recordings written back to case files
- GDPR compliant with EU data residency and EU AI Act readiness