Callibre
Callibre provides a hybrid AI agent platform that handles inbound calls, SMS, WhatsApp, and social media DMs while preserving full conversation history across channels. The platform combines voice bots with AI-driven chat, backed by in-house prompt engineers and 24/7 Slack support, delivering sub-600 ms response times and a 94.2% resolution rate across over 70 million conversations.
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Businesses lose revenue when calls go unanswered, especially after hours, and when customers who switch between phone, text, and social media channels are forced to repeat themselves. Single-channel bots and voicemail fail to capture leads, and handoffs between disconnected tools often result in lost or delayed bookings.
Solution
Callibre provides a hybrid AI agent platform that unifies voice, SMS, WhatsApp, Instagram, Facebook, email, and live chat into a single agent with shared memory, so customers can switch channels without losing context. The platform is backed by an in-house team of prompt builders, voice engineers, and QA specialists who build, tune, and maintain each agent, with 24/7 support delivered directly inside the customer's Slack or WhatsApp channels. The agent handles native actions like booking, rescheduling, cancellations, and contact updates, and can escalate to human staff based on rules set by the business. Callibre reports sub-600 ms response times, a 94.2% resolution rate, and over 70 million conversations handled.
Target Audience
Primary customers are marketing agencies and HighLevel users who need to deploy white-label AI agents for their clients, particularly in home services verticals like HVAC, plumbing, roofing, and electrical.
Features
- One agent across voice, SMS, WhatsApp, Instagram, Facebook, email, and live chat with a single shared conversation memory
- In-house prompt engineering team that builds knowledge bases from client docs and call recordings, and runs QA test suites before launch
- 24/7 support inside the customer's own Slack or WhatsApp channels, answered by engineers rather than ticket portals
- Native actions for booking, rescheduling, cancelling, contact updates, notes, tasks, and channel switching without custom automations
- White-label deployment so clients only see the agency's brand, not Callibre
- Flat $0.07 per minute orchestration fee with choice of ten language models, no token metering
- HighLevel integration with bidirectional calendar sync and service-area map reading for dispatch booking
- Emergency triage with defined escalation rules to on-call dispatchers via voice or page