Call Hyper provides an AI-driven platform that automatically handles non‑emergency 9‑1‑1 calls, resolving up to 75% of inquiries without human intervention. The system integrates with existing PSTN/SIP call handling, CAD, RMS, and reporting tools to route, escalate, and document interactions while supporting multilingual voice and text. Real‑time analytics, quality assurance, and ISO‑27000/SOC‑2 certified security ensure compliance and operational efficiency for public safety agencies.
Funding
Funding not disclosed
Founders
Product
Problem
Public safety agencies often face high call volumes for non-emergency inquiries, leading to extended wait times and overburdened human operators. This can delay responses to critical situations and increase operational costs.
Solution
The company offers a voice AI platform designed to automate non-emergency calls for public safety agencies. This system provides 24/7 availability in 29 languages, ensuring that all callers receive immediate assistance. By automating routine inquiries, the platform reduces wait times to zero and allows human operators to focus on critical emergency calls. The AI-powered solution also significantly decreases operational costs, providing a more efficient and cost-effective call handling system.
Target Audience
The primary target audience includes public safety agencies, such as police departments, fire departments, and emergency medical services, seeking to improve call handling efficiency and reduce operational costs.
Features
- Voice AI-powered automation of non-emergency calls
- 24/7 availability for continuous call handling
- Support for 29 different languages to serve diverse communities
- Zero wait times for callers, ensuring immediate assistance
- Significant reduction in operational costs for public safety agencies