Callekko provides AI-powered voice agents that handle customer service and technical support for Nordic businesses. The platform features Emma, a first-line service agent, and Morten, a product IQ expert, both capable of natural Danish conversations and deep integration with existing CRM and ERP systems. Callekko's AI responds in under 800 milliseconds and can execute actions like booking meetings or updating records directly from the call.
Funding
Funding not disclosed
Founders
Product
Problem
Customer service teams are often overwhelmed by high call volumes, leading to long wait times, unanswered calls, and frustrated customers. Valuable time is wasted on repetitive technical questions, while important customer data gets lost in unstructured notes and forgotten handovers, causing delays and missed business opportunities.
Solution
Callekko offers a suite of AI voice agents that handle customer interactions end-to-end with human-like precision. Emma, the first-line service agent, answers every call instantly, understands intent in under a second, and either resolves the inquiry or intelligently routes it to the right human or AI specialist. Morten, the product IQ expert, provides deep technical guidance based on the company's own product data, including manuals and CAD drawings, and can even perform live video guidance. The system integrates directly with CRM and ERP systems, allowing it to book meetings, update records, and start workflows without human intervention.
Target Audience
Primary customers are small to mid-sized Nordic companies, particularly in manufacturing and construction, that need to scale their customer service and technical support without increasing headcount.
Features
- Sub-second response time of under 800ms for natural conversation flow
- Intelligent handoff that transfers context, history, and emotional status to human agents or specialized AI
- Product IQ trained exclusively on the company's own data, ensuring answers stay strictly within product specifications and business rules
- Action-oriented AI that can book meetings, update CRM, send emails, and start workflows directly from the conversation
- Multilingual support for over 20 languages with sentiment analysis
- GDPR-compliant data processing within the EU
- Multimodal technical guidance using PDFs, CAD drawings, and other documentation