Callbook AI
Callbook AI provides AI agents that automate debt collection across voice, SMS, and email in one continuous, context-aware conversation. The platform classifies each account by ability and willingness to pay, then guides borrowers toward the right next step, such as a payment plan, product support, or human routing. Its multichannel engine carries context across channels, and a TinyML-based on-device voicemail detection feature cut AI call costs by 60%.
- AI Agents
- Financial Technology
- Artificial Intelligence
- Software Only
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Traditional debt collection relies on repetitive, one-size-fits-all outreach that ignores why borrowers fell behind, leading to low recovery rates and poor customer experiences. Manual agents often lack the context needed to tailor resolutions, treating all accounts identically regardless of ability or willingness to pay.
Solution
Callbook AI provides AI agents that automate debt collection across voice, SMS, and email in one continuous, context-aware conversation. The platform first classifies every account by ability and willingness to pay, then guides each borrower toward the right next step—such as a payment plan, product support, debt review, or human routing. Inbound and outbound calls arrive with complete account context, reducing friction and increasing conversion, while every interaction sharpens the segmentation logic over time. Outcomes are measured directly against the client's current collection results, demonstrating clear performance gains.
Target Audience
Primary customers are collections teams at financial institutions, utilities, and other consumer-facing organizations that need scalable, outcome-measured debt recovery across digital and voice channels.
Features
- Multichannel conversation engine that carries context across voice, SMS, and email without restarting the dialogue
- Pre-conversation segmentation classifying each account by ability and willingness to pay, assigning the appropriate outreach intensity
- AI-driven action routing that determines next steps like payment plans, retry contact, human assistance, app support, debt review, or scheduling follow-ups
- REST API for triggering calls, receiving webhooks with structured results, and querying call analytics
- TinyML-based on-device voicemail detection that cut AI call costs by 60%
- Insights engine that identifies root causes of debt, such as origination friction or difficulty accessing the product