Callaiva provides Cleo, an AI‑powered receptionist that answers every inbound call to car dealerships on the first ring, 24/7, and schedules service appointments without human intervention. The assistant integrates with major DMS and CRM platforms to sync notes and bookings in real time and supports multiple languages, consolidating calls, texts, and follow‑ups in a single dashboard.
Funding
Funding not disclosed
Founders
Product
Problem
Car dealerships often miss inbound service calls outside of business hours, leading to lost appointments, dissatisfied customers, and reduced revenue. Managing call volume also requires staff time that could be spent on sales activities.
Solution
Callaiva offers Cleo, an AI-powered voice assistant that answers every inbound call on the first ring, 24/7, and engages callers in natural conversation. Cleo can schedule service appointments, capture customer details, and confirm bookings without human intervention, freeing advisors to focus on selling cars. The assistant integrates directly with major dealership DMS and CRM platforms (e.g., CDK, Reynolds, Tekion, VinSolutions, Dealertrack) to write notes and appointments in real time. Multilingual support enables seamless service for English, Spanish, French, and other language speakers. All interactions are presented in a unified dashboard that consolidates calls, texts, and follow‑up actions for easy management.
Target Audience
Primary customers are automotive dealerships that operate service departments and seek to capture after‑hours service leads without adding staff.
Features
- 24/7 AI receptionist that answers calls on the first ring, eliminating after‑hours voicemail
- Real‑time service appointment scheduling with automatic confirmation and reminder generation
- Bi‑directional integration with leading DMS and CRM systems to sync notes and bookings instantly
- Multilingual voice handling that can switch languages mid‑call for consistent customer experience
- Unified interface displaying calls, texts, and follow‑up tasks in a single view
- AI-driven call routing that directs sales inquiries to human advisors while handling service calls autonomously