Callab AI
Callab AI provides a human-centered AI platform for customer experience teams, combining AI voice and text agents with live human supervision. The platform integrates with existing PBX, SBC, and contact center infrastructure, allowing supervisors to monitor conversations in real time and take over with one click. It handles high call volumes across channels including phone, WhatsApp, chat, email, and SMS.
- AI Agents
- Artificial Intelligence
- Enterprise Software
- Software Only
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Autonomous AI voice agents operating in customer-facing roles can fail or hallucinate on important calls, exposing companies to liability and customer dissatisfaction. Without oversight, organizations have no way to catch errors in real time or intervene before an interaction goes off track. This makes many enterprises hesitant to deploy AI agents at scale in high-stakes contact center environments.
Solution
Callab provides AI-voice agents with live human supervision, ensuring an experienced operator is always monitoring each conversation in real time. The platform works with existing PBX, SBC, and contact center infrastructure out of the box, eliminating the need for migration or rip-and-replace deployments. Supervisors receive real-time transcripts of every call as it happens and can take over the conversation with a single click, allowing them to step in mid-sentence when the AI agent encounters a low-confidence situation or a sensitive customer issue. The system also surfaces live AI confidence scores, so supervisors can proactively engage before problems escalate. Callab offers a no-code agent builder, enabling teams to configure voice agents in minutes without engineering resources. The AI agents handle conversations across voice and text channels, acting on internal systems and escalating to humans when needed.
Target Audience
Primary users are contact center operations leaders and supervisors in healthcare, real estate, debt collection, hospitality, and retail/customer service industries who need to deploy AI voice agents at scale while maintaining human oversight and quality assurance.
Features
- Real-time transcript streaming for every AI call with zero delay, enabling immediate supervisor reading and response
- One-click human takeover that lets supervisors join the conversation mid-sentence without the caller noticing a change
- Live AI confidence scoring that alerts supervisors to low-certainty moments in the dialogue before errors occur
- No-code agent builder for configuring AI voice agents in minutes without programming knowledge
- Native integration with existing PBX, SBC, and contact center infrastructure with no migration required
- Full observability features including post-call analysis, data extraction, batch calling, and call transfer capabilities
- Multi-channel support across phone, WhatsApp, chat, email, and SMS with a shared knowledge base and memory
- SOC 2 Type II compliant with GDPR and HIPAA support, including encrypted conversations and role-based access control