Beam provides an end-to-end program administration platform that utilizes AI for eligibility determination, case management, and payment processing to enhance the efficiency of social services programs. The platform addresses the challenges of timely assistance delivery and fraud prevention, having distributed over $350 million to assist more than 300,000 families.
Funding
Funding not disclosed
Founders
Product
Problem
Administering social service programs often involves complex processes for determining eligibility, managing cases, and processing payments, leading to inefficiencies and delays in delivering assistance. Traditional methods can be cumbersome, time-consuming, and prone to errors, hindering the timely and effective support of vulnerable populations.
Solution
Beam provides a cloud-based, end-to-end platform designed to streamline the administration of social service programs, leveraging AI to enhance efficiency and accuracy. The platform offers a suite of integrated solutions, including AI-enabled eligibility determination, case management tools, an accessible application portal, and flexible payment options. By automating key processes and providing real-time analytics, Beam enables organizations to optimize workflows, reduce administrative burden, and ensure that assistance reaches those who need it most, while also preventing fraud through advanced deduplication models and identity verification services. The platform supports various programs, including human services, emergency assistance, workforce development, childcare, housing, and small business programs.
Target Audience
The primary target audience includes non-profit organizations, state and local governments, and other entities responsible for administering social service programs and providing assistance to vulnerable populations.
Features
- AI-powered eligibility determination to verify documents, extract necessary information, and automate application processing.
- Customizable case management workflows for application review, assignment, and tracking, with full history and edit logs.
- Accessible application portal supporting multiple languages and devices, meeting WCAG 2.1 standards.
- Flexible payment options including ACH, Zelle, prepaid cards (virtual and physical), and checks.
- Real-time analytics dashboards to visualize program impact and evaluate performance across various demographics.
- Outreach and communication tools to reach vulnerable communities and measure campaign effectiveness.
- Integration capabilities with Salesforce, Zendesk, and other tools for interoperability.
- Security features including SOC 2 certification, data encryption, and advanced deduplication models.