By.ai
By.ai provides an AI-powered recommendation engine that helps luxury hospitality, wellness, and collecting brands deliver personalized service at scale. The platform builds a living profile of each guest, member, or collector and uses it to surface tailored recommendations across every channel, from pre-arrival to post-stay. It combines four AI roles—Concierge, Curator, Persona Designer, and Researcher—to act as a 24/7 personal team that knows each individual's preferences and history.
- Artificial Intelligence
- AI Agents
- Hospitality & Travel Technology
- Marketing Technology
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Luxury hospitality, wellness, and collecting brands struggle to deliver personal service at scale. Guest preferences are scattered across spreadsheets and CRMs, staff cannot be available 24/7, and generic AI chatbots fail to understand individual context, leading to impersonal experiences and member or collector churn.
Solution
By.ai provides an AI infrastructure layer that delivers personalized recommendations and communications for brands where the customer relationship is the product. The platform builds a living "Persona Designer" profile for each guest, member, or collector, capturing preferences, history, and feedback from every interaction. A "Curator" scores inventory and experiences against these profiles to surface the right match, while a "Researcher" synthesizes market data, reviews, and evidence to back recommendations. An "Advisor" then communicates in the brand's voice across web, SMS, WhatsApp, and other channels, providing a concierge-level experience around the clock. This system compounds knowledge with every interaction, allowing brands to maintain a personal touch as they scale.
Target Audience
Primary customers are independent and small-portfolio luxury hotels, private clubs, wellness and longevity programs, concierge medical practices, galleries, auction houses, wine merchants, and specialty retailers that compete on service and relationships.
Features
- Four integrated AI roles: Advisor, Curator, Persona Designer, and Researcher, working as a single layer across the customer journey
- Living customer profiles that capture preferences, history, and feedback from every interaction, sharpening with each use
- Real-time recommendation scoring against individual taste profiles, inventory, and partner networks
- Multi-channel communication in the brand's voice, including web, SMS, WhatsApp, email, and in-room channels
- Evidence-backed recommendations synthesized from market data, reviews, and research, with human review where needed
- Pre-arrival, on-property, and post-stay engagement for hospitality; intake, between-visit, and ongoing support for wellness; and outreach, discovery, and follow-up for collectors