Elektra provides an AI‑driven voice assistant that interacts with EV drivers and directly controls charging stations through the OCPP 1.6 protocol. It diagnoses common faults, adjusts charger settings, and performs resets in real time, automating up to 70 % of routine support requests and delivering 24/7, cloud‑native scalability for charge point operators and managed service providers.
Funding
Funding not disclosed
Founders
Product
Problem
EV drivers frequently encounter charging issues that require human assistance, leading to long hold times, repeated transfers, and limited support outside business hours. Charge point operators and service providers struggle to scale human‑only support as EV adoption accelerates, resulting in higher operational costs and brand damage.
Solution
Elektra delivers an agentic AI voice assistant that interacts with drivers in natural language and executes real backend actions on charging stations through the OCPP 1.6 protocol. The system can diagnose common faults, adjust charger configurations, and perform resets without human intervention, handling up to 70 % of routine inquiries. Its cloud‑native architecture provides 24/7 availability and infinite scalability, allowing operators to extend support capacity instantly as the network grows. By automating frequent issues, Elektra reduces response latency, cuts support costs, and frees human agents to focus on complex cases.
Target Audience
The primary customers are charge point operators (CPOs), business process outsourcing firms, and managed service providers that deliver support for EV charging networks.
Features
- Voice‑first conversational interface powered by a large language model, delivering human‑like dialogue in over 30 languages
- Direct integration with OCPP 1.6 for real‑time charger configuration, power‑management resets, and status queries
- Automated fault detection and remediation for five high‑frequency problem categories (e.g., reduced power, connectivity loss)
- Cloud‑hosted, always‑on service that scales horizontally to support unlimited concurrent sessions
- Secure, encrypted communication between the AI agent and charging infrastructure, compliant with industry data‑privacy standards
- Analytics dashboard that logs interaction metrics, success rates, and provides alerts for escalated cases
- Plug‑and‑play deployment that connects to existing charging networks with minimal configuration changes