Burth offers AI‑driven virtual teammates that automate routine logistics tasks such as shipment tracking, quote generation, appointment scheduling, and document chasing. The agents integrate with existing freight management systems, handling daily audits, ETA inquiries, and exception alerts while only escalating issues that need human review, helping freight forwarders and 3PLs improve efficiency and scalability.
Funding
Funding not disclosed
Founders
Product
Problem
Logistics teams spend significant time on repetitive tasks such as shipment tracking, quote generation, appointment scheduling, and document chasing, which reduces efficiency and delays customer communication. These manual processes are error‑prone and require constant human oversight, limiting scalability for freight forwarders and 3PL providers.
Solution
Burth provides AI‑driven virtual teammates that integrate with a company's existing freight management systems and workflows. The AI agents automate morning pickup audits, respond to ETA inquiries, monitor shipments for delays, and flag exceptions for human review. They parse incoming quote requests from any channel, apply predefined rate tables, and deliver responses within minutes. Scheduling assistants handle dock appointment coordination by emailing facilities, confirming carrier slots, and updating the TMS automatically. A chasing module continuously checks carrier portals, sends follow‑up emails for PODs and missing documents, and escalates issues without human prompting, ensuring timely completion of all logistics steps.
Target Audience
Primary customers are freight forwarders, third‑party logistics providers, and in‑house logistics teams that manage high volumes of shipments and need to automate routine operational tasks.
Features
- AI coworker that runs daily pickup audits, monitors shipments, and alerts teams only on flagged exceptions
- Automated quote processing that extracts request details, applies rate rules, and replies instantly across email, phone transcripts, and other formats
- Appointment scheduling assistant that negotiates dock times, confirms with carriers, and syncs updates to the existing TMS
- Document chasing engine that tracks PODs, missing paperwork, and carrier confirmations, sending timely follow‑ups and escalations
- Seamless integration with a company's current processes and systems, requiring no replacement of existing tools
- Continuous learning that captures corrections and exceptions as permanent knowledge, improving accuracy over time