Build Concierge
Build Concierge provides an AI-powered customer engagement platform for field service and trade businesses, centralizing calls, emails, SMS, and WhatsApp into a single contact timeline with AI-generated call summaries. Its workflow builder automates job creation, assignments, and updates, and integrates with tools like Xero, QuickBooks, and BigChange. One customer reported reducing 23 hours of manual admin for 700 boiler service jobs to just minutes.
- Enterprise Software
- Artificial Intelligence
- Software Only
Funding
Founders
Founder details are not available yet.
Product
Problem
Field service and trade businesses often juggle high volumes of customer conversations across calls, emails, SMS, and WhatsApp, leading to fragmented context and slow follow-up. Repetitive administrative tasks like job creation, assignment, and status updates consume team time and distract from customer-facing work, limiting scalability.
Solution
Build Concierge provides an AI-powered customer engagement platform that centralizes all customer conversations into one clear contact timeline, with AI-generated summaries for every in-platform call to accelerate follow-up. Its built-in workflow builder automates job creation, assignments, and updates, so repetitive admin runs in the background while teams focus on customers and growth. The platform is designed to give businesses a complete operational view, enabling faster responses and more efficient daily operations without manual coordination. It integrates with existing systems to eliminate double entry and plug into current workflows without disruption.
Target Audience
Primary customers are field service and trade businesses, such as heating, drainage, and one-call service providers like TW Drainage and SOB Heating Solutions, that handle high daily order volumes and need to streamline customer communication and back-office workflows.
Features
- Unified inbox for calls, emails, SMS, and WhatsApp in a single contact timeline
- AI-generated summaries for every in-platform call, providing immediate context for faster follow-up
- Workflow builder that automates job creation, assignments, and status updates
- Reporting and analytics dashboards tracking productivity, revenue, and response times in real time
- Integrations with ERP, CRM, and job management systems including HubSpot, Xero, QuickBooks, BigChange, and Checkatrade
- Automated quote-to-cash process with branded quotes, digital approvals, and secure instant payment links
- Automated follow-ups for invoices, reminders, and feedback requests
- Documented case of reducing 23 hours of manual admin for 700 boiler service jobs to just minutes