BTX is a combined customer experience and telemetry platform that lets mobile app teams support users through in-app messaging while accessing live device diagnostics. It connects every support conversation to app logs, firmware versions, and device events, enabling precise issue resolution. The platform supports iOS, Android, React Native, Flutter, and JavaScript, with features like shake-for-feedback and crash reporting.
Funding
Funding not disclosed
Founders
Product
Problem
Mobile app teams often lack visibility into the device-level context behind customer complaints, forcing them to rely on incomplete information and guesswork. This leads to prolonged troubleshooting cycles, unnecessary returns or exchanges, and frustrated users who churn when issues are not resolved quickly and accurately.
Solution
BTX provides an integrated customer experience and telemetry platform that embeds native support conversations directly inside iOS and Android apps. The platform captures app logs, device context, firmware versions, and events when issues occur, linking every customer conversation to the underlying technical data. Support agents can troubleshoot issues like app permissions or outdated firmware with precise, device-specific insight, reducing escalations and unnecessary returns. BTX also offers in-app and push notifications, crash reporting, performance monitoring, and a shake-to-send-feedback feature that attaches session and device context automatically.
Target Audience
Primary customers are mobile app development teams and product support organizations at companies building iOS, Android, React Native, or Flutter applications that need integrated customer communication and device-level troubleshooting capabilities.
Features
- Native in-app messaging SDK that embeds support conversations directly within iOS and Android applications
- Combined telemetry and CX platform that correlates customer conversations with device, firmware, app version, logs, and events
- Shake-for-feedback mechanism that captures device and session context when users report issues
- Logging capabilities via client SDKs (BTXClientKit) for capturing app errors and device context in real time
- Crash reporting and performance monitoring tools to identify and diagnose technical issues proactively
- In-app and push notification delivery for contextual updates and user re-engagement
- Multi-framework compatibility across iOS, Android, React Native, Flutter, and JavaScript
- Customizable support experience with custom themes, community announcements, user idea centers, and support for web and desktop apps