Broadly is a mobile-first communications platform that utilizes AI-driven web chat and automated review management to enhance online reputation for local service businesses. By streamlining customer engagement and automating review requests, Broadly helps businesses increase bookings and build trust, leading to measurable growth in customer satisfaction and revenue.
Funding
$10M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
FGFounders
Product
Problem
Local service businesses often struggle to manage their online reputation and customer engagement effectively, leading to missed opportunities for growth and reduced customer satisfaction. Juggling multiple communication channels and manually requesting reviews can be time-consuming and inefficient.
Solution
Broadly offers an AI-powered, all-in-one platform designed to streamline customer engagement and enhance online reputation for local service businesses. The platform automates review requests, manages customer communications across multiple channels, and provides AI-driven web chat to capture more leads. By unifying these functions, Broadly helps businesses improve their online visibility, build trust with potential customers, and nurture lasting customer relationships. The platform integrates with existing workflows and provides actionable insights through performance reporting dashboards.
Target Audience
Broadly targets local service businesses across various industries, including automotive, home services, pet services, law firms, and dental practices, that need to improve their online presence and customer engagement.
Features
- AI-powered web chat for instant customer engagement and lead capture
- Automated review requests via SMS and email to boost online reputation
- Centralized inbox to manage messages from Facebook, Instagram, web chat, and website contact forms
- AI-assisted tools for drafting review responses and social media content
- Local SEO tools, including local search grid and listing synchronization across 40+ directories
- Customer relationship management (CRM) features for nurturing customer relationships with personalized email and text campaigns
- Digital ads reporting to track ROI across multiple advertising platforms
- Appointment and meeting scheduler for self-service booking