Brixo processes AI chatbot conversations to automatically detect user intents, friction points, and unmet goals, turning raw logs into actionable insights. The platform integrates via SDK, trace, or file upload and routes findings to tools like Slack, email, CRM, or product management systems, helping product, sales, and support teams improve conversational AI performance without manual analysis.
Funding
Funding not disclosed
Founders
Product
Problem
Product teams building AI-powered conversational agents lack visibility into how users actually experience those interactions, making it difficult to identify intent, friction, and unmet goals without manually reviewing logs or building custom dashboards.
Solution
Brixo automatically processes every user conversation to extract intents, detect friction points, and surface unresolved goals. The platform connects to existing telemetry via an SDK, trace integration, or file upload and works with any agent framework. Extracted signals are organized into actionable insights that can be routed to Slack, email, CRM, or product management tools, ensuring the right teams receive relevant information such as churn risk, buying intent, or product issues. By eliminating the need for manual log reviews, SQL queries, or custom pipelines, Brixo enables product, sales, and support teams to act on real‑time experience data and continuously improve AI product performance.
Target Audience
Primary customers are product, engineering, sales, and customer‑success teams that manage AI chatbots, virtual assistants, or other conversational AI products and need scalable, data‑driven insight into user experiences.
Features
- Automatic intent detection and goal completion analysis across all conversations
- Friction and unresolved‑goal identification using pattern detection on large conversation volumes
- SDK and trace integration options for real‑time data ingestion or bulk historical uploads
- Compatibility with any conversational agent framework
- Configurable routing of insights to Slack, email, CRM, or product management platforms
- Free tier supporting up to 100 monthly conversations with topic, sentiment, and account‑level insights
- Custom enterprise offering with unlimited conversations, SSO, dedicated onboarding, and on‑prem or hosted deployment options