ServiceNow provides a cloud‑based Security Operations suite that automates threat detection, incident response, and exposure management using AI‑driven workflows and orchestration. The platform integrates security incident response, vulnerability response, and cyber risk intelligence to prioritize actions based on business impact, helping enterprises reduce risk and improve cyber resilience.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises face increasing volumes of security incidents and vulnerabilities, but manual response processes are slow, error‑prone, and often prioritize alerts without considering business impact, leading to prolonged exposure and operational disruption.
Solution
ServiceNow offers an AI‑powered security operations platform that automates incident response and exposure management across the enterprise. The solution combines intelligent workflow orchestration, automated remediation actions, and AI agents (Now Assist) to triage, prioritize, and resolve threats based on their impact on critical services. Integrated vulnerability response and threat‑intelligence feeds provide a unified view of risk, enabling security teams to act faster and coordinate remediation with IT operations. By embedding these capabilities within the broader ServiceNow workflow engine, organizations can maintain continuous protection of IT services and support business continuity with reduced manual effort.
Target Audience
Primary customers are large enterprises and mid‑market organizations that operate complex IT environments and need integrated security incident response and vulnerability management capabilities.
Features
- AI‑driven incident triage that ranks alerts by business impact and suggests remediation steps
- Automated orchestration of response actions across security tools and IT service management systems
- Now Assist AI agents that generate response playbooks, execute tasks, and accelerate ticket resolution
- Unified exposure management that consolidates vulnerability data, threat intelligence, and asset context
- Collaborative workflow environment linking security, IT, and business stakeholders for coordinated action
- Real‑time analytics and reporting dashboards to monitor incident metrics and remediation progress