Breezeway is a cloud‑based operations platform for hospitality providers that automates task scheduling, mobile checklists, and guest communications across multiple properties. Its AI‑driven workflow engine assigns cleaning, inspection and maintenance jobs based on reservation data, while a multilingual mobile app lets field staff complete tasks and report status in real time. Integrated analytics and messaging tools give managers visibility into performance and enable automated upsell offers, improving efficiency and guest satisfaction.
Funding
$15M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
CIFounders
Product
Problem
Property managers and hospitality teams must coordinate numerous back‑of‑house tasks—cleaning, inspections, maintenance, inventory, and guest communications—across many locations, often using spreadsheets, phone calls, and fragmented tools. This leads to missed work, inconsistent quality, high labor costs, and reduced guest satisfaction.
Solution
Breezeway provides a cloud‑based property operations platform that centralizes task scheduling, mobile checklists, work order management, and AI‑driven guest messaging. The system automatically assigns jobs to the right staff, syncs reservation data from integrated PMSs, and tracks completion in real time via a multilingual mobile app. AI automation sends timely guest messages, upsell offers, and gap‑night notifications, while analytics dashboards give managers visibility into performance, compliance, and revenue impact. By replacing manual coordination with automated workflows, Breezeway enables hospitality operators to maintain consistent service standards and increase operational efficiency.
Target Audience
Primary customers are vacation‑rental managers, hotel and resort operators, serviced‑apartment providers, and residential property managers who need to coordinate field teams and enhance guest experiences across multiple properties.
Features
- AI‑powered workflow engine that schedules and assigns cleaning, inspection, and maintenance tasks based on reservation data
- Mobile app with customizable, multilingual checklists for on‑site staff, supporting offline syncing
- Integrated guest messaging suite with trigger‑based SMS, digital welcome books, and 24/7 assist for upsells and support
- Real‑time property dashboard and reporting tools that provide task status, owner insights, and performance analytics
- Built‑in inventory tracking, smart‑lock access control, and payment processing for cleaners and vendors
- Over 35 native integrations with major property management systems and IoT devices for seamless data sync