Bow Chat is a unified customer operations platform that consolidates email, voice, WhatsApp, Instagram DMs, and group chats into a single shared inbox.
Funding
Funding not disclosed
Founders
Product
Problem
Businesses that handle customer interactions across multiple channels—email, voice, WhatsApp, Instagram, and group chats—often rely on separate tools for inbox management, routing, and reporting. This fragmentation leads to missed messages, inefficient lead qualification, and inconsistent follow‑up, especially for teams operating in multiple locations or running campaigns.
Solution
Bow Chat provides a unified customer operations platform that consolidates all inbound and outbound conversations into a single shared inbox. The system uses AI‑assisted workflows to automatically qualify leads, summarize chats, draft replies, and capture requirements, while automation rules enable routing, follow‑up reminders, and campaign event handling. Integrated voice calling and WhatsApp Cloud API support allow agents to make and receive calls directly from the inbox, with call logs, recordings, and Voice AI stored in the customer record. Specialized modules address WhatsApp group monitoring, multi‑branch visibility, bulk SMS for India, and contact masking, all deployable without disrupting existing sales or support processes. Real‑time analytics and reporting give managers insight into response SLAs, escalation patterns, and campaign performance.
Target Audience
Primary users are sales, support, and operations teams in multi‑location businesses, hospitality, real‑estate, and campaign‑driven organizations that need coordinated, channel‑agnostic conversation management.
Features
- Shared inbox that aggregates email, voice, WhatsApp, Instagram DMs, and group chats in one workspace
- AI‑driven workflow automation for lead qualification, chat summarization, reply drafting, and requirement extraction
- Configurable automation rules with triggers, conditions, routing logic, and scheduled reminders
- Enterprise WhatsApp Cloud API calling with one‑button setup, inbound routing, call logs, recordings, and Voice AI integration
- WhatsApp group monitoring with SLA tracking, keyword‑based resolution, breach alerts, and AI flagging of exceptions
- Bulk SMS service for India (10 paise per SMS) with DLT‑aware setup and detailed reporting
- Contact name and number masking to protect sensitive customer data from restricted roles
- Account‑scoped modules for multi‑branch, franchise, or field teams, providing centralized visibility and reporting