botario provides a unified AI platform combining chatbots, voicebots, and live chat to automate customer communication across all channels. The platform is vendor-agnostic, allowing integration with any AI model or third-party system, and offers flexible deployment options including cloud or on-premise hosting. It serves sectors with high data protection requirements, such as public institutions, energy providers, and insurers.
- Artificial Intelligence
- AI Agents
- Enterprise Software
- Software Only
Funding
Funding not disclosed
Founders
Product
Problem
Companies struggle to manage customer communication across multiple channels, leading to inefficiencies, inconsistent service, and high operational costs. Complex use cases often require human intervention, while integrating AI solutions creates dependencies on single vendors and raises data privacy concerns.
Solution
botario offers a comprehensive AI-based platform that unifies chatbots, voicebots, and live chat into a single solution for automating and streamlining all customer conversations. The platform is fully vendor-agnostic, allowing businesses to integrate the latest AI models or use botario's own on-premise models without being locked into a single provider. It connects to any third-party system via APIs, enabling seamless interaction with HR, ERP, or CRM systems. botario supports both cloud and on-premise deployment, ensuring flexibility and compliance with strict data protection standards, including full GDPR compliance and EU-based data hosting.
Target Audience
Primary customers include public sector institutions, energy providers, insurance companies, and e-commerce businesses that require secure, scalable, and automated customer communication solutions.
Features
- Unified platform combining chatbot, voicebot, and live chat with seamless handover to human agents
- Vendor-agnostic AI architecture supporting integration of any model or on-premise deployment of proprietary models
- Open API connectivity to any third-party system, including HR, ERP, and CRM platforms
- AI transcription and summarisation of conversations for generating actionable insights
- 100% GDPR-compliant with EU data hosting, encryption, automatic deletion, and role-based access control
- Flexible deployment options: cloud or fully independent on-premise hosting without reliance on hyperscalers
- Multilingual and dialect-capable bots for public sector applications