Born Digital provides an AI-powered platform that automates customer interactions across voice, chat, and email, enabling businesses to enhance customer support and self-service capabilities. By utilizing generative AI and natural language processing, the platform reduces operational costs by up to 60% while improving customer satisfaction metrics like Net Promoter Score by 30%.
Funding
$2.9M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many businesses struggle to efficiently manage customer interactions across multiple channels, leading to increased operational costs and inconsistent customer experiences. Existing chatbot and voice bot solutions often provide simplistic interactions based on basic Q&A, lacking the ability to engage in human-like conversations or seamlessly integrate with business systems.
Solution
Born Digital offers an AI Agent platform that automates customer interactions across voice, chat, and email, providing businesses with an all-in-one solution for managing omni-channel, multi-lingual customer experiences. The platform leverages natural language processing (NLP) and generative AI to deliver AI agents that understand, execute, and resolve tasks end-to-end. Its no-code interface allows users to build advanced conversation flows, while AI-powered analytics provides real-time insights to improve agent performance and automate processes.
Target Audience
The primary target audience includes businesses across various industries, such as finance, energy, telco, and e-commerce, looking to automate customer interactions, reduce operational costs, and improve customer satisfaction.
Features
- No-code platform with a drag-and-drop interface for building AI-powered virtual assistants
- Omnichannel support for chat, voice, email, and social media platforms
- AI-powered analytics for real-time conversation analysis, call evaluation, and script adherence monitoring
- Integration with contact center providers like Cisco, Avaya, and Vonage
- Pre-built connectors for CRM systems such as Microsoft Dynamics, Salesforce, and Hubspot
- Multilingual support, enabling the AI agents to respond accurately in the customer's language
- Digital Human feature to create engaging customer interactions with a specific face that can manage processes like customer authentication and document generation
- Option for on-premise or cloud-based deployment, with support for Microsoft Azure and other cloud providers