Bonnie provides an AI‑driven virtual host that answers phone calls and WhatsApp messages for restaurants and boutique hotels 24/7 in over 20 languages, automatically handling reservations, cancellations and upsell suggestions through direct integration with booking platforms. When a conversation requires human assistance, the system routes the caller or schedules a callback, and delivers daily analytics via a web dashboard and mobile app.
Funding
Funding not disclosed
Founders
Product
Problem
Restaurants, hotels, and other local businesses often miss phone and WhatsApp inquiries because staff are busy, unavailable after hours, or lack a multilingual answering service, leading to lost reservations and revenue.
Solution
Bonnie is an AI‑powered virtual host that answers incoming phone calls and WhatsApp messages 24/7 in more than 20 languages. It integrates directly with a business’s existing booking platform (or via Zapier) to check availability, capture reservation details, and confirm bookings automatically. The assistant can suggest upsells such as room upgrades or spa treatments during the conversation, turning routine inquiries into additional revenue. When a call requires human intervention, Bonnie routes the caller to the appropriate staff member or schedules a callback, ensuring no opportunity is lost. All interactions are logged, and daily summaries plus analytics are provided through a web dashboard and mobile app, giving operators insight into call volume and conversion rates. Setup takes under 30 minutes and the service can go live within a day, requiring no technical expertise.
Target Audience
Primary customers are independent restaurants, boutique hotels, and other small‑to‑mid‑size local hospitality businesses that rely on phone or WhatsApp reservations and want to increase availability without adding staff.
Features
- Natural‑tone AI voice with customizable accents and premium voice options for a human‑like experience
- Multilingual support for 20+ languages, handling both voice calls and WhatsApp messages
- Real‑time integration with major reservation systems (e.g., Zenchef, TheFork, Formitable) and Zapier for custom workflows
- Automated booking, cancellation, and confirmation workflows, including sending WhatsApp booking links and reminders
- Built‑in cross‑selling engine that suggests upgrades, menu items, or services during the call
- Call routing and callback request handling to connect callers with staff when needed
- Daily actionable summaries, call history, and analytics accessible via web dashboard and mobile app
- GDPR‑compliant data handling with encryption and optional human handoff options