Bolna is a Voice AI orchestration platform that enables Indian businesses to build, test, deploy, and scale human-like conversational agents across 10+ vernacular languages including Hinglish, Hindi, Tamil, and Telugu. The platform supports both inbound and outbound calls, offering tools for bulk campaigns, knowledge-base integration, and function tool calling. Over 1,000 companies rely on Bolna to handle thousands of calls per minute with natural, multilingual intelligence.
Funding
Funding not disclosed
Founders
Product
Problem
Indian businesses struggle to scale customer service, sales, and support operations due to the high cost and limited availability of human agents who can communicate effectively across the country's diverse linguistic landscape. Traditional IVR systems and chatbots provide poor user experiences, failing to handle complex conversations or speak in the vernacular languages that Indian consumers prefer, leading to lost revenue and customer dissatisfaction.
Solution
Bolna provides a comprehensive Voice AI orchestration platform that lets businesses build, test, deploy, and scale human-like conversational voice agents capable of speaking 10+ Indian languages, including Hinglish, Hindi, Tamil, and Telugu. The platform powers thousands of inbound and outbound calls per minute through natural, context-aware conversations that drive business results. Bolna's agents can be customized for specific use cases and integrated with existing telephony infrastructure, while its orchestration layer enables rapid deployment and flexibility for complex call flows.
Target Audience
Primary customers are Indian enterprises, B2B companies, and startups in sectors like recruitment, customer support, sales, and collections that need scalable, multilingual voice communication with their customers. The platform also serves developers and businesses seeking to build custom conversational AI voice agents for India-specific use cases.
Features
- Multilingual voice AI supporting 10+ Indian languages including Hinglish, Hindi, Tamil, and Telugu for natural, human-like conversations
- Agent library and templates for rapid deployment across customer service, sales, support, and recruitment use cases
- Function tool calling and knowledge-base integration (PDFs, RAG) to enable agents to take real actions and access information during calls
- Bulk calling and campaign capabilities for high-volume outbound outreach
- Telephony integrations with Twilio, Plivo, and Vobiz, plus SIP trunking for flexible connectivity
- Agent Studio and CLI tools for developers to build, test, and manage agents programmatically
- Sub-account management and batch APIs for enterprise-scale orchestration