Bolna provides a Voice AI orchestration platform that enables enterprises to build, test, and deploy multilingual conversational voice agents across 10+ Indian languages using a no‑code drag‑and‑drop designer or REST APIs. The platform integrates with major telephony providers, supports bulk inbound/outbound campaigns, real‑time API calls, and human‑in‑the‑loop handoff, while offering encrypted storage, selectable data residency, and an analytics dashboard for performance monitoring.
Funding
Funding not disclosed
Founders
Product
Problem
Enterprises in India must manage large volumes of voice interactions for support, sales, and recruitment, but traditional call‑center setups require extensive human staffing, lack multilingual capabilities, and are costly to scale across regional languages and accents. This limits reach, increases operational expenses, and leads to inconsistent customer experiences.
Solution
Bolna delivers a Voice AI orchestration platform that lets businesses build, test, and launch conversational voice agents in over ten Indian languages and accents. Users can create agents via a drag‑and‑drop no‑code builder or programmatically through RESTful APIs, then run inbound or outbound campaigns at scale. The platform integrates with major telephony providers (Twilio, Plivo, Exotel, etc.) and supports real‑time API calls, enabling dynamic data retrieval and actions during a call. Human‑in‑the‑loop handoff preserves context when escalation is needed. All interactions are stored with end‑to‑end encryption and optional India/USA data residency, while an analytics dashboard provides call metrics, transcription, and performance insights for continuous optimization.
Target Audience
Enterprises that run high‑volume inbound/outbound call operations—such as contact centers, e‑commerce platforms, fintech, health‑tech, BFSI, and recruitment firms—seeking to automate voice interactions while supporting Indian language diversity.
Features
- Multilingual voice processing for 10+ Indian languages with automatic language detection and real‑time switching.
- No‑code agent designer plus SDKs (Python, JavaScript, cURL) for full API‑first integration.
- Bulk calling (batch campaigns) supporting thousands of concurrent outbound calls with CSV‑based variable injection.
- Custom API triggers and tool‑calling hooks (e.g., calendar booking, CRM lookup) executed live during conversations.
- Human‑in‑the‑loop transfer that routes calls instantly to live agents while preserving session state.
- Integration library for Zapier, Make.com, n8n and native webhooks to embed voice workflows into existing stacks.
- Model‑agnostic architecture with plug‑in support for 20+ ASR, LLM, and TTS providers, allowing per‑call model selection.
- Enterprise‑grade security: role‑based access, HIPAA‑compatible encryption, and selectable data residency (India/USA) or on‑prem deployment.