Bodhi provides a unified customer experience platform for residential solar installers, consolidating text, email, and in‑app communications into a single inbox and automating project updates through customizable, milestone‑triggered journeys. AI‑driven sentiment analysis and a 24/7 AI assistant help identify and resolve at‑risk customers before cancellations, while integrated surveys, review requests, and referral tools turn satisfied homeowners into new business sources.
Funding
$4.2M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
GFFounders
Product
Problem
Solar installers struggle to keep homeowners informed throughout the project, leading to missed communications, escalations, cancellations, and high support costs. Managing multiple communication channels and manually updating customers also consumes significant staff time.
Solution
Bodhi provides a unified customer experience platform for solar companies that centralizes all homeowner communications—text, email, and in‑app—into a single inbox and automates project updates via customizable journeys. AI‑driven sentiment analysis flags at‑risk customers so teams can intervene before issues become cancellations. A branded self‑service portal and AI assistant deliver 24/7 answers to common questions, reducing support workload. Integrated surveys, review requests, and referral tools turn satisfied customers into sources of new business. The platform syncs with existing CRMs or operates standalone, enabling seamless data flow and real‑time project tracking.
Target Audience
Solar installation companies and residential solar service providers seeking to streamline operations, improve homeowner communication, and increase referrals and reviews.
Features
- Omni‑channel team inbox consolidating text, email, and in‑app messages with unified reply capabilities
- Automated, milestone‑triggered customer journeys that send personalized project updates and documents
- AI sentiment analysis that highlights customers needing immediate attention to prevent escalations
- 24/7 AI assistant and searchable knowledge base for instant homeowner support and inverter troubleshooting
- White‑labeled customer portal providing project status, document repository, and e‑signature collection
- Integrated survey, NPS, and review automation to capture 5‑star reviews and generate referral requests
- CRM and cloud document service integrations for real‑time data syncing and automated updates
- Referral engine that segments happy customers and automates check‑ins, forms, and warm email introductions