Field technicians, contact‑center agents, and auditors often need to diagnose equipment or assess assets on site, which requires costly travel, scheduling delays, and limited visibility for remote experts. These constraints lead to longer resolution times, higher operational expenses, and inconsistent documentation of inspections. Blitzz delivers a cloud‑based platform that enables real‑time visual assistance and video‑driven inspections through secure live video streams.
Funding
Funding not disclosed
Founders
Product
Problem
Field technicians, contact‑center agents, and auditors often need to diagnose equipment or assess assets on site, which requires costly travel, scheduling delays, and limited visibility for remote experts. These constraints lead to longer resolution times, higher operational expenses, and inconsistent documentation of inspections.
Solution
Blitzz delivers a cloud‑based platform that enables real‑time visual assistance and video‑driven inspections through secure live video streams. Remote experts can guide on‑site personnel via annotated video, while the system captures high‑definition footage for instant documentation and compliance. The solution includes a co‑browsing module that lets support agents view and interact with a customer’s screen to resolve software issues without phone‑only instructions. Built‑in integrations with CRM and ITSM tools such as Salesforce, ServiceNow, and Zendesk allow seamless ticket creation and data synchronization. An extensible REST API and Zapier connector let enterprises embed the service into existing workflows or custom applications. All communications are encrypted and stored in a HIPAA‑compliant environment, providing audit‑ready records for regulated industries.
Target Audience
The primary customers are contact‑center support teams, field service organizations, and inspection/audit professionals in sectors such as telecommunications, construction, insurance, automotive, and equipment manufacturing.
Features
- Live, low‑latency video streaming with real‑time drawing, pointer, and annotation tools for precise remote guidance
- Video‑powered inspection mode that records, timestamps, and indexes footage for instant review and compliance reporting
- Co‑browsing capability that mirrors a user’s screen, enabling agents to control navigation and troubleshoot software issues directly
- Pre‑built integrations with Salesforce, ServiceNow, Zendesk, plus a public REST API and Zapier connector for workflow automation
- Role‑based access control and end‑to‑end encryption to meet HIPAA, GDPR, and industry‑specific security standards
- Automatic generation of inspection logs, annotated screenshots, and video clips that can be exported as PDFs or linked to tickets
- Scalable SaaS architecture with per‑seat or usage‑based licensing to accommodate contact centers, field service fleets, and audit teams