BlinkIn provides a multimodal AI platform that enhances user interactions with products through visual support, enabling seamless product registration, setup, maintenance, and troubleshooting via interactive step-by-step guidance. This technology reduces manual errors and improves efficiency by allowing users to resolve issues independently or connect with human experts through AR video calls.
Funding
$70K raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Many users struggle with product setup, maintenance, and troubleshooting, leading to frustration, errors, and increased support costs for companies. Traditional support methods often rely on lengthy manuals or require users to contact support agents, resulting in inefficient and time-consuming resolutions.
Solution
BlinkIn offers a multimodal AI platform that provides users with visual support and interactive step-by-step guidance for product registration, setup, maintenance, and troubleshooting. The platform enables users to resolve issues independently through AI-powered assistance, reducing manual errors and improving efficiency. When self-service isn't enough, users can seamlessly connect with human experts via chat and augmented reality (AR) video calls for real-time collaboration and personalized support. The platform also includes a no-code studio that allows enterprises to create AI-assisted guides from existing technical content.
Target Audience
The primary target audience includes enterprises in industries such as manufacturing, consumer electronics, and automotive, seeking to improve customer satisfaction, reduce support costs, and enhance product usability.
Features
- Multimodal AI engine with a 13B parameter model designed for actionable, straightforward instructions
- AI-powered visual assistance that analyzes error codes and warning lights to provide real-time feedback
- Interactive step-by-step guides for product registration, setup, maintenance, and troubleshooting
- No-code BlinkIn Studio for creating custom companion experiences from existing technical content
- Integration with chat and AR video calls for seamless escalation to human experts
- Proprietary LLM combines a multimodal learner, multi-source ingestion engine, smart index builders, and data augmenters
- AI bot serves as a central hub for optimal self-service and user interaction