Mike's Sidekick offers an AI‑powered CRM built specifically for independent and franchise car dealerships, consolidating texting, email, calls, and lead data into a single browser‑based interface. The platform includes two‑way SMS/email sync, browser softphone calling with warm transfers, and an automated power dialer, enabling reps to manage hundreds of leads efficiently without switching apps.
Funding
Funding not disclosed
Founders
Product
Problem
Car dealerships struggle with fragmented communication channels—text messages, emails, phone calls, and spreadsheets—making lead follow‑up slow, inconsistent, and often abandoned, which reduces conversion rates and sales efficiency.
Solution
Mike's Sidekick offers an AI‑powered CRM that unifies all lead interactions into a single browser‑based interface. The platform integrates directly with existing DMS systems and provides two‑way SMS and email syncing, in‑app calling with automatic recording and transcription, and a power dialer that continuously streams leads. AI Sidekicks learn each salesperson’s writing style and handle multi‑week follow‑ups in the rep’s voice, automatically booking appointments and handing off to a human with one tap. Real‑time lead routing, visual workflow automation, and live inventory sync ensure that every lead is answered within seconds, allowing reps to manage hundreds of leads as efficiently as a few.
Target Audience
Primary customers are independent and franchise car dealerships, including BDC teams and sales managers, that need a consolidated, AI‑enhanced system to manage high volumes of leads across multiple communication channels.
Features
- Unified timeline that consolidates SMS, email, and call activity with browser softphone calling
- AI Sidekicks that mimic each rep’s language for autonomous, personalized follow‑up and appointment setting
- Power dialer queue that initiates the next call instantly after the previous call ends
- Smart lead routing with round‑robin, weighted, and quota‑based distribution rules
- Visual workflow builder for automated tag triggers, delays, branching, and multi‑channel actions
- Automatic call recording, transcription, and logging linked to the CRM record
- Live DMS inventory synchronization and VIN decoding for accurate vehicle data
- Built‑in translation for bilingual communication, preserving the rep’s tone in multiple languages