bitChat AI provides an AI‑powered commerce agent that integrates with Shopify and other catalog sources to turn WhatsApp, Instagram, and Facebook messages into a full sales and support channel.
Funding
Funding not disclosed
Founders
Product
Problem
Brands using Shopify and other marketplaces often struggle to convert high‑intent customers who interact on messaging apps, because they lack a unified system that provides real‑time product information, order history, and seamless checkout within the conversation.
Solution
bitChat AI offers an AI‑powered commerce agent that integrates directly with Shopify (and other catalog sources) to turn WhatsApp, Instagram, and Facebook messages into a full sales and support channel. The agent accesses live product data and the customer's purchase history, enabling instant product recommendations, cart building, and checkout without leaving the chat. AI handles lead capture, guides buyers to the next best action, and can close deals automatically, while human agents see the same contextual information to resolve issues in seconds. All interactions are stored in a single conversational customer record that feeds a built‑in CRM and analytics engine, allowing each conversation to improve future sales and support. The platform is delivered as a subscription service with tiered plans that scale AI reply volume, ticket capacity, and agent seats.
Target Audience
Primary customers are Shopify merchants and D2C brands that want to use WhatsApp (and other social messaging apps) as a direct sales, support, and retention channel, typically small to mid‑size teams handling 500–10,000 monthly orders.
Features
- Native WhatsApp, Instagram and Facebook Business API integration with live Shopify catalog sync
- AI agent that can answer product queries, build carts, generate payment links, and complete checkout inside the chat
- Full order‑history visibility for both AI and human agents, reducing repeat information requests
- Unified conversational CRM (bitCRM) that maintains a persistent customer record from the first message onward
- No marketplace or platform fees; only official Meta messaging rates apply
- Tiered subscription plans with configurable AI reply limits, ticket volumes, and multi‑agent support
- No‑code AI Studio for customizing brand voice, guardrails, and product‑recommendation logic
- Real‑time analytics dashboard showing conversion, response times, and agent performance