Sonakshi Nathani
Founder
B
BIK
9/10Traction
BIK is an AI-driven marketing platform that consolidates eCommerce marketing and customer support across channels like Instagram and WhatsApp, enhancing engagement through personalized interactions and real-time analytics. The platform addresses low conversion rates and high customer acquisition costs by delivering targeted marketing and efficient support solutions, resulting in measurable increases in ROI for brands.
Alo, India · HQ
- Artificial Intelligence
- Data & Analytics
- Commerce & Shopping
- Enterprise Software
- Software Only
Updated 3 months ago
Funding
Funding not disclosed
J VgiNo round attributed
- j-vgi.co.jp (opens in a new tab)investor website
LagunaiNo round attributed
- lagunai.com (opens in a new tab)investor website
Sb InvestmentNo round attributed
- sbinvestment.co.kr (opens in a new tab)investor website
ShinryokuNo round attributed
- shinryoku.com (opens in a new tab)investor website
SolidusvcNo round attributed
- solidusvc.com (opens in a new tab)investor website
Tenaya CapitalNo round attributed
- tenayacapital.com (opens in a new tab)investor website
Funding rounds are not available yet.
Founders
Product
Problem
E-commerce businesses often struggle with low conversion rates and high customer acquisition costs due to fragmented marketing and customer support channels. Managing customer interactions across multiple platforms like Instagram, WhatsApp, and email requires significant manual effort and lacks personalized engagement.
Solution
BIK offers an AI-powered platform designed to consolidate e-commerce marketing and customer support, enabling personalized customer interactions and real-time analytics across multiple channels. The platform uses AI to automate and enhance various functions, including customer support, marketing campaigns, and product recommendations. By integrating with existing e-commerce systems, BIK aims to improve customer engagement, optimize conversion rates, and reduce customer acquisition costs through targeted marketing and efficient support solutions. The platform's AI capabilities provide features like AI-translated support tickets, AI-driven product recommendations, and AI-powered chatbots to streamline customer interactions and boost sales.
Target Audience
The primary target audience includes e-commerce businesses, DTC brands, and enterprises looking to improve customer engagement, increase conversion rates, and reduce customer acquisition costs.
Features
- AI-powered chatbot for automated customer support across multiple channels
- AI-driven product recommendations integrated with Shopify
- AI-translation for real-time multilingual customer support
- Customer Data Platform (CDP) for unified customer data management
- Marketing automation with personalized AI drip campaigns
- Integration with Instagram, WhatsApp, email, and helpdesk systems
- Analytics dashboard for real-time insights and ROI tracking
- Web gamification and popup tools for enhanced customer engagement