Betterleave provides a cloud‑based communications platform that uses personalized SMS outreach and grief‑expert moderated content to support family caregivers throughout the care journey, from admission through up to 13 months of bereavement. The platform integrates with EHR and HR systems to deliver real‑time feedback, sentiment analytics, and dashboard reporting, helping home‑health and hospice agencies improve satisfaction scores and reduce readmissions, while enabling employers to lower absenteeism and contain healthcare costs.
Funding
$2.4M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
4OCVFounders
Product
Problem
Family caregivers often experience confusion, burnout, and inadequate support during serious illness and bereavement, which can lead to poor treatment adherence, lower satisfaction scores, and preventable hospital readmissions.
Solution
Betterleave offers a cloud‑based communications platform that delivers real‑time, personalized text messaging to patients, families, and employees throughout the care journey—from admission through up to 13 months of bereavement. The service combines automated workflow triggers, grief‑expert moderated content, and analytics that surface actionable insights for providers and HR teams. By integrating mental‑health expertise and technology, Betterleave helps agencies improve CAHPS and HHCAHPS scores, reduce readmissions, and increase referrals, while employers can lower absenteeism, boost retention, and contain healthcare spend. The platform is designed to operate as an extension of existing care or people operations, requiring minimal manual effort to engage families and staff at critical moments.
Target Audience
Primary customers are home‑health and hospice agencies seeking to improve family‑caregiver engagement, and employers/HR teams that need structured support for employees facing serious illness or bereavement.
Features
- Conversational SMS outreach that can be scheduled or triggered by care events (discharge, admission, bereavement milestones)
- Real‑time feedback capture and sentiment analytics to identify concerns before they escalate
- Grief‑expert moderated content library and compassionate communication templates for consistent support
- Dashboard reporting with metrics on caregiver satisfaction, readmission risk, and referral generation
- Integration hooks for EHRs, HRIS, and other workflow systems to automate enrollment and data exchange
- Scalable model for both home‑health/hospice agencies and corporate HR departments