BestDoc provides a modular patient experience management platform that utilizes omni-channel communication methods, including SMS and QR codes, to enhance engagement and feedback collection in healthcare settings. The platform addresses inefficiencies in patient request handling and feedback conversion, resulting in a 300% increase in feedback response rates and a 70% reduction in inpatient request completion times.
Funding
$2.7M raised to dateRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Product
Problem
Healthcare providers often struggle with inefficient patient request handling and difficulty collecting comprehensive patient feedback, leading to reduced staff productivity and missed opportunities for service improvement. Traditional methods of communication and feedback collection can be cumbersome, resulting in low response rates and incomplete data.
Solution
BestDoc offers a modular patient experience management platform designed to streamline communication and feedback processes within healthcare settings. The platform leverages omni-channel communication methods, including SMS, WhatsApp, QR codes, and tablet-based interactions, to facilitate seamless engagement between patients and staff. By automating routine request management and simplifying feedback collection, BestDoc enables healthcare providers to improve staff efficiency, enhance patient satisfaction, and boost their online reputation. The platform's modular design allows for customized configurations, whether it's a stand-alone solution or integrated with existing Hospital Information Systems (HIS), catering to the specific needs of various departments.
Target Audience
BestDoc primarily serves hospitals and healthcare providers seeking to enhance patient experience, improve staff productivity, and boost online reputation through streamlined communication and feedback management.
Features
- Omni-channel communication support: SMS, WhatsApp, QR codes, and tablet-based interactions for flexible patient and staff engagement.
- Multi-lingual support: Customizable for various regional and international languages to cater to diverse patient populations.
- Modular design: Configurable as a stand-alone or integrated solution, adaptable to specific departmental needs.
- Inpatient Patient Experience Management: Streamlines routine inpatient requests to improve staff efficiency and patient satisfaction.
- Omni-channel Patient Feedback Software: Collects patient feedback through multiple digital channels with intelligent analytics for swift corrective action.
- Real-time request tracking and management: Enables efficient handling of patient requests, reducing completion times.
- Automated feedback collection and analysis: Simplifies the process of gathering and analyzing patient feedback to identify areas for improvement.
- Integration capabilities: Seamlessly integrates with existing HIS systems for streamlined data management.