Beside provides an AI‑enhanced business phone platform that automates inbound calls and texts, offering virtual numbers with unlimited US/Canada usage, AI receptionists for lead qualification and appointment booking, and automatic transcription and summarization. The service integrates with over 1,000 tools to sync communication data and includes customizable routing, spam filtering, and team collaboration features for SMBs.
Funding
Funding not disclosed
Founders
Product
Problem
Small and medium businesses often struggle with missed inbound calls and texts, manual call handling, and inefficient lead qualification, leading to lost revenue and poor customer satisfaction.
Solution
Beside offers an AI‑enhanced business phone platform that automates inbound call and text management. The service provides a virtual phone number with unlimited US/Canada usage, AI‑driven receptionists that answer, qualify leads, and book appointments directly into calendars. Calls are transcribed, summarized, and stored, while AI routing directs callers to the appropriate team member based on configurable rules. The platform integrates with over 1,000 tools—including CRMs, calendars, and productivity apps—so communication data syncs automatically across existing workflows. Pricing is transparent and tiered, allowing businesses to scale from a single line to multiple numbers without hidden fees.
Target Audience
Beside targets small and medium-sized businesses and teams that rely on phone-based lead generation, appointment scheduling, and customer support, such as service providers, retailers, and real‑estate agencies.
Features
- Unlimited US and Canada calls and texts with optional number porting or forwarding
- AI receptionist that answers, takes messages, qualifies leads, and books appointments
- Customizable AI call routing and transfer rules to direct calls to the right person or team
- Automatic call recording, transcription, and AI‑generated summaries delivered via email
- Integration library (Zapier, CRM platforms, Slack, Teams, Google Workspace, Shopify, Square, etc.) for real‑time data sync
- Mobile apps for iOS, Android, and desktop clients (macOS, Web) enabling on‑the‑go access
- Spam and scam filtering to protect inbound communications
- Team collaboration features: shared call logs, notes, and AI insights across users