Berry provides an AI-powered post-sales platform that automates customer success, support, and education across an entire install base. Its AI agents drive product adoption, intercept churn in real time, and unlock cross-sell opportunities while acting as a co-pilot for human account and customer success managers. The system retains unlimited product knowledge, updates in seconds, and can instantly implement new strategies like promoting specific features.
- Artificial Intelligence
- AI Agents
- Sales Technology
- Software Only
Funding
Founders
Product
Problem
Post-sales organizations struggle to scale net revenue retention (NRR) without proportionally increasing headcount. Customer success and support teams are often overwhelmed by repetitive questions, manual workflows, and the need to monitor every account for churn risk, leaving little time for strategic growth conversations.
Solution
Berry runs end-to-end across a company's install base using a fleet of AI Revenue Agents that work across email, voice, and chat. These agents drive product adoption, intercept churn in real time, save at-risk accounts, and unlock cross-sells and upsells autonomously. Berry retains an unlimited memory of the entire product knowledge base and updates in seconds, not days. It also absorbs new strategies instantly—such as promoting specific features—and can handle technical, code-related support inquiries. Human account managers and customer success managers use Berry as a co-pilot to answer customer questions, create success plans, and streamline workflows, freeing them to focus on top accounts where human touch matters most.
Target Audience
Primary customers are post-sales organizations, including customer success, support, and account management teams at B2B software companies that need to scale NRR without adding headcount.
Features
- AI Revenue Agents that work every account in the install base across email, voice, and chat
- Unlimited memory of the product knowledge base with near-instant retraining (seconds, not weeks)
- Instant strategy adoption, such as pinpointing specific features to promote for adoption and retention
- Technical expertise in code-related inquiries and complex logical reasoning
- Support Chat bot that deflects tickets and enables user self-service
- LMS (Learning Management System) with AI-instructor-led training and education at scale
- Co-pilot for AMs and CSMs to answer questions, create success plans, and boost team productivity