Bernard
Bernard is an AI phone agent for appliance and repair-service businesses that answers every call, recognizes job types like warranty or escalation, and applies company-specific pricing and coverage rules. It reads live technician availability and booking rules from the field service management system to schedule appointments the team can actually fulfill, then syncs all changes back to that platform. The agent also sends confirmations via call, text, email, or portal to collect missing job information.
- AI Agents
- Artificial Intelligence
- Software Only
Funding
Raised to date
$500KRaised to date based on public sources. This may differ from the amount the company actually raised and is based only on what is publicly available on the internet.
Founders
Founder details are not available yet.
Product
Problem
Repair-service businesses frequently miss or mishandle inbound phone calls during business hours, overflow periods, and after-hours, causing lost jobs and customer frustration. Scheduling errors arise when agents lack real-time visibility into technician availability, service areas, and parts timing, leading to appointments the team cannot fulfill.
Solution
Bernard is an AI phone agent that answers every call and recognizes the customer's job type—new repair, warranty dispatch, status request, redo, or escalation—then applies the business's rules for pricing, coverage, fees, and warranties. It reads live technician availability, appointment windows, service areas, and booking rules directly from the operating system to pair each job with the right technician and arrival slot. Bernard handles rescheduling and cancellations and writes every update back to the field service management (FSM) platform the team already uses. It also sends confirmations via call, text, email, or portal request to collect any missing information.
Target Audience
Primary customers are appliance and repair-service businesses that rely on field service management software and need to handle high call volumes without missing jobs.
Features
- Recognizes and routes COD, warranty, redo, status, and escalation requests to appropriate workflows
- Applies business-specific rules for pricing, coverage, fees, service-area, and escalation in conversations
- Reads live technician availability, service areas, skills, and appointment windows from the FSM
- Matches each job to technician fit, territory, appliance experience, and arrival window
- Syncs all creates, reschedules, and cancellations back to the existing FSM
- Sends confirmation and information-collection requests via call, text, email, or portal