Bensen provides a platform that enables restaurants to implement online ordering and text-based ordering directly through their existing business numbers, eliminating reliance on high-commission third-party apps. This solution allows restaurants to retain more profit while streamlining customer interactions and order management.
Funding
Funding not disclosed
Founders
Product
Problem
Many restaurants face challenges with online ordering due to high commissions charged by third-party apps, which significantly reduce their profit margins. Relying on these platforms also dilutes brand control and creates a barrier between the restaurant and its customers.
Solution
Bensen provides restaurants with a direct online ordering and text-based communication platform that integrates with their existing business phone number. This allows restaurants to bypass third-party apps, retain more revenue, and build stronger relationships with their customer base. The platform embeds online ordering directly into the restaurant's website and automates text responses, streamlining order management and customer interactions. By enabling customers to order via text or through the website, Bensen helps restaurants convert app-based customers into direct patrons, fostering brand loyalty and increasing profitability.
Target Audience
The primary target audience is local restaurants seeking to reduce reliance on third-party ordering apps and establish direct relationships with their customers.
Features
- Online ordering integration directly into the restaurant's website
- Text-based ordering via the restaurant's existing business number
- Automated text responses to customer inquiries
- Customizable online ordering menu and text experience to fit the restaurant's brand
- Team management tools for efficient order handling
- Aggregated messaging platform managing SMS and potentially Facebook messages
- Mobile apps for restaurant staff to manage orders (available on iOS and Android)