This startup offers an NDIS client management platform that analyzes risk assessments and guides care workers with responsive care plans. The platform streamlines coordination between care workers, clients, and relatives, while ensuring compliance and user satisfaction in disability support services. Features include customizable time sheeting, digital risk assessment, and NDIS incident management.
Funding
Funding not disclosed
Founders
Product
Problem
NDIS (National Disability Insurance Scheme) providers face challenges in coordinating care, managing risk assessments, and ensuring compliance, often relying on disparate systems that lack integration and user-friendliness. Existing solutions can be costly and fail to accommodate the diverse needs of NDIS participants, including those with linguistic, digital literacy, and overall health literacy challenges. This can hinder the quality of care and access to services for NDIS participants.
Solution
BellsCRM offers a cloud-based NDIS client management platform designed to streamline coordination between care workers, clients, relatives, and service teams. The platform proactively analyzes client risk assessments and guides support workers with responsive care plans, ensuring comprehensive and personalized care. By providing a unified ecosystem, BellsCRM aims to reduce the administrative burden on providers, improve service delivery, and enhance the overall NDIS experience for all stakeholders. The system is designed with an intuitive interface and plain English to accommodate users from various linguistic backgrounds and levels of digital literacy.
Target Audience
BellsCRM primarily targets NDIS service providers in Australia seeking a comprehensive, user-friendly, and affordable client management platform to improve efficiency, compliance, and the quality of care delivered to NDIS participants.
Features
- Customizable timesheeting for efficient management of employee work hours
- Digital risk assessment tools to enhance accuracy and efficiency in identifying potential risks
- Case/shift notes functionality for seamless recording and management of client interactions
- 360-degree client profile view providing a holistic overview of client information
- NDIS incident management capabilities for swift and effective resolution of incidents
- Quick onboarding process to minimize setup time and facilitate rapid deployment
- Role-based access control to ensure secure and tailored data accessibility
- Contact management features for streamlined communication and collaboration
- Analytics for managers providing insightful data for informed decision-making
- NDIS mandatory incident reporting to automate compliance requirements
- AI-driven risk assessment and guidance for support workers (in progress)
- Rostering feature for easy creation and management of employee shifts (in progress)